| 摘要: | 目前全球經濟正受到持續攀高油價等不利因素，嚴重延宕景氣復甦，企業為求渡過景氣低迷時期，莫不祭出各種措施，以降低營運成本，而經營者、管理者除了必須重視外在競爭情勢之外，更不能忽略內部人力資源之維繫，也就是企業經營者所應肩負之重任在於員工對人力資源管理活動的感知。
旅館業如同傳統的人力資源管理活動一般，透過如招募、訓練、薪酬、績效管理等，無非是要吸引及留用優秀人才，使之才能、知識及經驗成為旅館業最具經濟價值的競爭力。
本研究證實當工作不能滿足個人需求及期望時，員工即對工作產生疏離感，因為員工知覺組織支持認知的程度與工作滿意程度是正向關係，旅館管理者為留住優秀人才，除了提供舒適工作環境、針對不同職階安排輪調制度及交叉教育訓練、建立公平薪酬體制外，應更積極將員工個人生涯規劃納入人力資源管理活動中，以滿足人才自我實現或物質生活之滿足。
The current global economy is being unfavorable factors such as surging oil prices, severe delay economic recovery, business for the sake of the economy through the downturn, did not dare to reposition itself in a variety of measures to reduce operating costs, while the operators, managers must pay attention to external competition, in addition the situation, more can not ignore the in-house human resources to maintain, that is, business operators should shoulder the responsibility of the staff of the perception of human resource management activities.
Hotel industry as well as traditional human resource management activities in general, through bodies such as recruitment, training, compensation, performance management, is simply to attract and retain talented people, so that the skills, knowledge and experience to become the most economic value of the hotel industry more competitive.
This study demonstrated that when the work can not satisfy the individual needs and expectations, the staff work that is alienated because of perceived organizational support staff awareness of the extent and degree of job satisfaction is a positive relationship, the hotel manager to retain good talent, in addition to providing a comfortable working the environment, post-order arrangements for different rotation system and cross-education and training, to establish a fair compensation system, the employee should be more actively included in personal career planning of human resource management activities to meet the talent of self-realization or the material life of the meet. |
