百貨公司化妝品專櫃人員工作壓力與因應策略之研究─以台北市信義區百貨公司為例

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题名:	百貨公司化妝品專櫃人員工作壓力與因應策略之研究─以台北市信義區百貨公司為例
其它题名:	A Study on Job Stress and Coping Strategies for Employees of Cosmetic Division in Department Store of Taipei Xinyi District
作者:	林凱鈞
贡献者:	蘭震輝
关键词:	化妝品專櫃人員;工作壓力;因應策略;cosmetic division employees;job stress;coping strategies
日期:	2013
上传时间:	2013-10-14T06:32:12Z
出版者:	經國管理暨健康學院;健康產業管理研究所
摘要:	本研究旨在瞭解台北市信義區百貨公司化妝品專櫃人員工作壓力與因應策略之現況，探討二者之間關係及瞭解不同背景變項的差異情形。採問卷調查法，以台北市信義區百貨公司化妝品專櫃人員為對象進行抽樣，共計發出300份，取得有效樣本人數為294人，有效問卷回收率98%。將資料以次數分配、百分比、平均值、標準差等來描述研究對象在各變項中的分佈情形，同時以t檢定、單因子變異數分析、雪費事後比較、皮爾森積差相關分析等統計方法進行統計分析，茲將重要結果歸納如下：ㄧ、台北市信義區百貨公司化妝品專櫃人員工作壓力為中等程度。四個層面中壓力感受以高至低依序為「專業能力」、「職務角色」、「職涯發展」、「工作特性」。二、台北市信義區百貨公司化妝品專櫃人員，在面對工作壓力時常採行的因應策略依序為「專業建議」、「尋求支持」、「理性思考」、「漠視拖延」、「問題處理」。三、不同背景變項的台北市信義區百貨公司化妝品專櫃人員在工作壓力上，不同擔任職務、工作年資、教育背景、樓面同業專櫃數、平均月薪資等均有顯著差異；在因應策略上，不同擔任職務、工作年資、教育背景、樓面同業專櫃數有顯著差異。四、台北市信義區百貨公司化妝品專櫃人員，其工作壓力與因應策略之間呈正相關。本研究依據所得結果進行討論，並對於研究結果的應用及未來研究之方向提出建議。 In this paper, we aim to study the current situation and explore the relationship between job stress and coping strategies. We survey 300 employees of cosmetic division in department store in Xinyi District, Taipei, and get 294 effective samples. Effective response rate is 98%. Here, we use frequency table, mean value, and standard deviation to show the distribution of feature groups. Also, we use t-test, one way ANOVA, pearson correlation, and so on, to analysis the relationship between all the dimensions. We show the important results in the following: 1. The job stress is moderate for employees of cosmetic division in department store in Xinyi District, Taipei. The four source of job stress in order from high to low is "professional ability", "job role", "career development", and “professional job ability". 2. For employees of cosmetic division in department store in Xinyi District, Taipei, their coping strategies when facing the job stress in sequence is "professional advice", "looking for support", "rational thinking", "putting off", "problem handling". 3. Samples in different feature groups which classified by different background variables, has a significant difference on job stress between different variable values in the following: "job position", "seniority", "educational background", "number of cosmetic clerks in the same layer", "salary". On the other hand, "job position", "seniority", "educational background", "number of cosmetic clerks in the same layer", has a significant effect on coping strategies. 4. For employees of cosmetic division in department store in Xinyi district, Taipei, their job stress and coping strategies has a positive correlation.
關聯:	124頁
显示于类别:	[學位論文] 101學年度

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