本研究目的在瞭解急重症病房護理人員之壓力感受與情緒勞務的相關性。為橫斷式描述相關研究，採立意取樣，以台灣北部地區急重症病房工作之60名護理人員為研究對象，運用結構式問卷收集其基本屬性、照顧工作壓力感受、情緒勞務狀態等資料，所得資料經SPSS/PC套裝軟體進行描述統計、皮爾森積差相關檢定、獨立t檢定、單因子變異數分析。研究結果發現急重症單位護理人員面對中度工作壓力與高度情緒勞務，「理性思考」之工作壓力與「表層情緒控制」之情緒勞務之間呈現顯著正相關，護理人員的年齡、婚姻狀況、教育程度、自覺護病關係皆與工作壓力或情緒勞務呈現相關性。研究結果期作為提升急重症病房的照護品質計畫參考及進一步研究之基礎。 The purpose of this study is to explore the relationships between job-related stress perception and emotional labor of the nurses working in critical and emergency care wards. A cross-sectional descriptive design with purposive sampling was used to obtain potential subjects. Data collection were be performed by well-trained research assistants and the research tools included the demographic data, “Stress Perception Questionnaire” and “Emotional Labor Scale”. Descriptive statistics, Pearson correlation, independent t-test, one-way ANOVA were used to analyze all obtained data. The results show that: (1) The nurses working in critical and emergency care wards have moderate level stressful perception and high level emotional labor; (2) The scores between “stress for rational thinking” and “ emotional labor for superficial emotional control” was a positively correlated relationship(p<0.05); (3)There were many significant relationships among nurses characteristics and the scores of stress and emotional labor. The findings would be helpful as a reference in planning clinical care standard to improve the quality of critical and emergency care and as a baseline data for the future research.
