餐旅業員工對TTQS系統導入認同度及組織學習滿意度之研究

Please use this identifier to cite or link to this item: https://dyhuir.dyhu.edu.tw/ir/handle/987654321/1375

Title:	餐旅業員工對TTQS系統導入認同度及組織學習滿意度之研究
Authors:	陳盈璋
Keywords:	TTQS系統;組織學習;餐旅業;TTQSsystem;organizationallearningsatisfaction;hospitalityindustry
Date:	2022/04
Issue Date:	2022-05-03T08:33:47Z
Abstract:	本研究目的在以餐旅業員工角度探討不同人口變項對TTQS系統認同度及組織學習滿意度之影響，並探討TTQS認同度與組織學習滿意度之相關性。以便利抽樣法進行問卷調查，發放500份紙本問卷，共回收279份有效問卷，回收率為55.8%。結果顯示，TTQS認同度與組織學習滿意度會受不同人口變項而有顯著差異(p<0.05)，研究所(含)以上學歷者對TTQS導入的認同度高，而基層員工對TTQS導入的認同度則低於主管階層。TTQS認同度與對組織學習滿意度具顯著正相關性(r=0.162，p=0.000)，且具統計顯著性(p<0.05)。 The purpose of this research is to explore the impact of different demographic variables on TTQS system recognition and organizational learning satisfaction from the perspective of hospitality employees, and to explore the correlation between TTQS recognition and organizational learning satisfaction. The questionnaire survey was conducted by the convenience sampling method, 500 paper questionnaires were distributed, and a total of 279 valid questionnaires were retrieved, with a recovery rate of 55.8%. The results show that TTQS recognition and organizational learning satisfaction will be significantly different due to different demographic variables (p<0.05). The degree of recognition of the introduction of TTQS is high for the graduates (including), while the grass-roots employees are more satisfied with the introduction of TTQS. The degree of recognition is lower than that of executives. TTQS recognition degree has a low degree of positive correlation with organizational learning satisfaction (r=0.162, p=0.000), and it is statistically significant (p<0.05).
Relation:	經國學報第三十七期:083-094
Appears in Collections:	[Journal of Deh Yu College of Nursing and Health] Journal of Ching Kuo Institute of Management and Health 37

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