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题名:	空軍人員工作壓力、工作倦怠、離職傾向與情緒勞務之影響關係
其它题名:	The Relationships among Job Stress, Job Burnout, Turnover Intention and Emotional Labor for Air Force Staffs
作者:	許詮佑
贡献者:	陳儒晰
关键词:	空軍人員;工作壓力;工作倦怠;離職傾向;情緒勞務;Air Force Staffs;Job Stress;Job Burnout;Turnover Intention;Emotional Labor
日期:	2020
上传时间:	2020-09-09T06:53:48Z
出版者:	經國管理暨健康學院;健康產業管理研究所
摘要:	本研究旨在探討空軍人員對於工作壓力、工作倦怠、離職傾向及情緒勞務之認知情形，以空軍為研究對象，研究工具為「空軍工作壓力、工作倦怠、離職傾向及情緒勞務調查問卷」，研究方法採用問卷調查法，總計發出410份問卷，經刪除廢卷與無效問卷後，有效問卷為398份，其有效問卷率為97.1%，並以描述性統計及Smart PLS進行結構方程模型分析，研究結果顯示：1.空軍人員之工作壓力對工作倦怠有顯著影響。2.空軍人員之工作壓力對離職傾向有顯著影響。3.空軍人員之工作倦怠對情緒勞務有顯著影響。4.空軍人員之工作倦怠對離職傾向有顯著影響。5.空軍人員之情緒勞務對離職傾向有顯著影響。最後，根據研究結果，提供空軍相關單位及後續研究者之參考。 The purpose of this study was to investigate the current status of the Air Force’ job stress, job burnout, turnover intention, and emotional labor, and explore the related aspects of the relationships among the four latent factors and the predictable behaviors. The study used the questionnaire survey as the method. During the study, a total of 410 questionnaires were distributed and 398 questionnaires were valid. The recovery rate is 97.1%.The data obtained from the study were analyzed by descriptive statistics and Smart PLS. This study showed that the results as follows: (1) The impact of Air Force’ job pressure on job burnout had a significant effect. (2) The impact of Air Force’ job pressure on turnover intention had a significant effect. (3) The impact of Air Force’ job burnout on emotional labor had a significant effect. (4) The impact of Air Force’ job burnout on turnover intention had a significant effect. (5) The impact of Air Force’ emotional labor on turnover intention had a significant effect. Finally, according to the results of the study, the researcher provided the Air Force and related units about some recommendations and suggestions for the future researchers.
關聯:	49頁
显示于类别:	[學位論文] 108學年度

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