| 摘要: | 社會快速的變遷，家庭結構的改變，雙薪家庭的增加，小家庭的學童放學後就面臨無人照顧的窘境，因此家長開始考量哪些機構可以放心地讓家長托育，而課後照顧服務因此興起。由於托育機構是整個社會結構的一個部門，它的存在本來是因應家庭主婦角色式微，婦女的外出工作，子女乏人照顧而提供專業服務，負責家庭不能善盡的功能。同時在兒童成長過程中有越來越多的核心家庭，而單親家庭也有增加的現象，此現象顯示學齡兒童乏人照顧進而有課後照顧服務的需求衍生，因此課後留園托育照顧服務因應而生。
本研究方法採用文獻分析、專家訪談以及問卷調查等。研究之實施係藉由相關文獻的回顧，經與專家訪談後統整並以此作為問卷之題項。問卷抽樣對象為教育人員，共寄發份問卷200份，有效回收率為94％。利用SPSS 22.0版統計套裝軟體進行資料分析，以信度分析、單因子變異數分析與相關分析等統計方法。本研究結果如下：1. 本研究受訪者各項人口統計變項 (性別、身分別、學歷、年齡、年資、平均月收入)對於財務、顧客、內部流程以及學習與成長四大構面均呈現部分顯著影響。2. 本研究各項主要構面彼此間皆具有顯著中高度的正向相關，顯示財務、顧客、內部流程以及學習與成長均呈現相當高的一致性變動。本研究最後也建議業者在經營幼兒課後照顧這四個構面相輔相成，同時得將這幾個構面做到位，才有助課後照顧的事業發展。
With the rapid changes in society, the change in family structure and the increase in double-income families, the children of small families face the dilemma of nobody to care children after school. Therefore, parents begin to consider which institutions can care children safetly, and after-school care services arise. Since the preschool is a department of the entire social structure, its existence is originally in response to the role of the women. Because of the women work out of the house, the lack of care of the children to provide professional services, and the responsibility of the family cannot be exhausted. At the same time, there are more and more nuclear families in the process of children's growth, and the number of single-parent families has increased. This phenomenon shows that the needs of school-age children are lack of care and the demand for after-school care services are increased.
This research method uses literature review, expert interviews and questionnaire surveys. The implementation of the study has reviewed by the relevant literature, and interviewed by experts and used as questionnaires. Educators sampled the questionnaire and 200 questionnaires were sent. The effective recovery rate was 94%. We used SPSS 22.0 for data analysis, statistical analysis, single factor analysis of variance and related analysis and other statistical methods. The brief results of this study are as below: 1. The demographic variables of the respondents in this study have a significant impact on finance, customers, internal processes and learning and growth. 2. The main dimensions of this study have a significant positive correlation, showing a high degree of consistency in finance, customers, internal processes, and learning and growth. At the end of the study, it is also suggested that the operators should take care of these four dimensions after the operation of the children's class. At the same time, it is necessary to make these facets in place to help the development of the after-school care. |
