| 摘要: | 本研究旨在探討影響義工服務意願因素，採李克特六點量表問卷調查法進行研究，研究對象是基隆市文化局義工，研究樣本母體群191位，預試問卷定額抽樣30位，正式問卷發放120份，回收115份，剔除填寫遺漏處理後篩選出有效問卷111份，有效回收率為92.5%，問卷調查資料以SPSS進行資料分析敘述統計、因素分析、信度分析、t檢定、單因子變異數分析、相關分析、逐步迴歸分析等方法，在性別部分：男性為12人、女性為99人，比例約占1：9，平均年齡60歲以上；研究結果顯示獲得以下結論：
一、基隆市文化局義工服務意願高。
二、影響基隆市文化局義工對人力資源之感受因素，有義工個人背景之「教育程度」及「文化局義工年資」。
三、影響基隆市文化局義工對督導管理之感受因素，有義工個人背景之「宗教信仰」及「教育程度」。
四、基隆市文化局義工感受到人力資源越多，其義工督導管理之「關懷管理」也會越多；文化局義工感受到義工督導管理之「控制管理」越多，其義工人力資源之「投入資源」、「吸引戰略」也會越多。
五、影響基隆市文化局義工服務意願因素為「教育程度」。
六、基隆市文化局義工感受到義工人力資源之「投入資源」、「溫馨意向」、「昇華支持」越高者，其服務意願越低。
七、義工督導管理之「控制管理」越高者，其義工服務意願越高。
最後瞭解文化局義工個人背景變項、義工人力資源、義工督導管理這些因素中結果顯示：「昇華支持」、「控制管理」、「教育程度」等三個因素對義工服務意願有較大之影響力，其中以督導管理之「控制管理」因素對義工服務意願之影響力最大。
This research, which is mainly to study the factors of affecting volunteers’ service willingness, is used by questionnaires of Likert Six-point Scale to process the research. The objects of research are volunteers of Bureau of Cultural Affairs of Keelung City and take 191 persons as sample population; 30 persons as pre-test questionnaires quota sampling; 120 official questionnaires are issued in which 115 copies are returned; 111 questionnaires are valid after filtering out the incomplete copies at an effective rate of 92.5%. By using SPSS to proceed the data analysis descriptive statistics, factor analysis, reliability analysis, t-test, single factor variance analysis, correlation analysis, regression analysis etc for all data collected of questionnaires survey. In terms of gender components: 12 are male and 99 are female at the ratio of 1:9 approximately; the average age is above 60. The conclusions of the official questionnaires indicate as follows:
1. High willingness of service for the volunteers of Bureau of Cultural Affairs.
2. Factors that affect the volunteers of Bureau of Cultural Affairs in Human Resources are: “Education Degree” & “Service Seniority of the Volunteers” of volunteer.
3. Factors that affect the volunteers of Bureau of Cultural Affairs in Supervision are: “Religious Belief” & “Education Degree” of Volunteer.
4. The volunteers of Bureau of Cultural Affairs feel that the stronger human resources, the stronger “Care Management” of volunteers’ supervision is. The volunteers of Bureau of Cultural Affairs feel that the stronger “Control Management” of Volunteers’ supervision, the stronger “Resources Contribution” & “Attractive Strategy” is.
5. The factor of affecting the service willingness of the volunteers of Bureau of Cultural Affairs is “Education Degree”.
6. The volunteers of Bureau of Cultural Affairs feel that the higher “Resources Contribution”, “Warm Intention”, “Sublimation Support” of human resources, the lower service willingness is.
7. The higher “Control Management” of volunteers’ supervision, the higher service willingness of volunteers is.
Finally, it’s understood that the factors of volunteers’ personal background variables, human resources, supervision management indicate: “Sublimation Support”, “Control Management”, “Education Degree” have remarkable impacts to volunteers’ service willingness in which “Control Management” of supervision has the most impact factor of volunteers’ service willingness. |
